Encryption in transit
When your data is sent, encryption is used, making login data and device signals hard to read.
Session link is checked in 3 steps, reducing risk on public Wi-Fi.
Effective date and start
Effective date: September 2026, this policy explains how data is handled during use of pkok App, pkok Register, and pkok Download.
Rules for Bangladesh users are kept simple for those from Dhaka who use bKash, Nagad, or Rocket; their account information is not viewed separately
This page acts as a quick reference if needed below Terms And Security Guidelines See
How data security works in pkok App
Access Control
Low staff access is granted; each request is restricted by role, so data is not visible
Admin access is logged; if problems occur, who, when, and what you viewed are traced.
Server security
Server monitoring is not 24/7, but runs with 99.2% uptime, keeping service quite stable overall.
Since 2020 this setup has run; to handle 427K+ users, a separate storage layer is used.
Problem detection process
When a breach is detected, the team blocks the session first, then isolates the affected part
Then quick review begins; if needed, password reset and login alerts are sent.
What data we use
Account data
Account data: name, phone, and login info are needed; these are used to operate the account and help support identify your profile.
Device data
Device type, browser, and basic app signals may be collected to help detect loading issues for Dhaka, Chattogram, and Sylhet users on pkok App.
Transaction data
Some data about transactions with bKash, Nagad, and Rocket is shared with partner systems for verification.
What data is used for
- To open an account and verify login
- To enable secure access and fraud checks
- To provide fast support replies
- To understand app performance and page speed
These uses are for account management and not for selling your data to advertising lists.
When a new feature arrives, the policy may be updated; the effective date at the top of the page is changed.
Cookies and local storage
Cookies keep sessions; this means you don't have to login repeatedly, and pages load faster.
Some preferences may be stored in local storage, such as language, session state, and viewing mode to keep things consistent.
If you want, cookies can be limited via browser settings, but some pages may require you to log in repeatedly.
Who data is shared with
Service Support
To understand your case, support may view limited information; access is granted only to resolve the issue.
Payment Processing
Some data about transactions with bKash, Nagad, and Rocket is shared with partner systems for verification.
Legal requests
Information may be disclosed when required by law, limited to valid requests.
No unnecessary personal data is given to third party; in Dhaka-based traffic analysis, identity is not exposed.
How long data is kept
When an account is active, necessary data is kept; when closed, some records remain for audit and safety.
Payment trace, abuse report, and security log are kept under separate policies; not all records are kept together.
Retention period varies by data type, so asking support reveals the specific record duration.
What are your rights
- You can know what data you have
- You can request correction of incorrect information
- You may object to specific data use
- If security issue, report to support
If you need to update your profile in pkok App, write on the pkok Contact page Help page And Security page Open
Privacy, rights, and control
Privacy means not only hidden mode but how your data will be handled, this policy
pkok Login, pkok Register, and for pkok APK users the same main rules apply; if needed the help team will respond quickly after checking records
Bottom line: your data is taken only as much as needed, not more
Contact and updates
If you have questions about this policy, write on the contact page; replies are quickly received in Dhaka time
If new rules come for pkok App, pkok Download, and pkok Register, this page will change, so check occasionally
Using the pkok App, this privacy policy is the main guidance for data, rights, and security here